The PokerStars app doesn’t work? There is a solution

The PokerStars app doesn’t work? There is a solution

After updating PokerStars client many poker site users faced the problem of unexpected termination of the client.

PokerStars app stated to lag and turn off during the game with the window with the following error: 'Stoppage of 'PokerStars Client Software' program (APPCRASH)'.

Support service of PokerStars was told about this problem multiple times and its representatives claim they are working to solve the possible reason for the error. In most cases the reasons of incorrect work of the app is the crush in user.ini file at PokerStars settings. Currently the support of the poker room offers the users to solve the problem of unintended crush of the PokerStars client the following way:

1. Delete the file User.ini or User in PokerStars.

2. Restart the app.

Pay attention that after deleting the file all your settings in the app will become default so you will need to make changes once again on your own. Some users had troubles with Hold’em Manager after deleting User file but it was promised this bug will be fixed as well.

How to find User/User.ini file in PokerStars settings?

There are two ways to find User or User.ini at PokerStars.

The first way:

  • Launch PokerStars app;
  • Select in the right panel menu 'Help' and select menu 'Open' folder 'My Settings' of the list;
  • Turn off PokerStars app as soon as settings folder opens;
  • Delete User.ini or User files from the open folder;
  • Restart PokerStars client.

The second way (if you are unable to open PokerStars)

Press the key combination Win+R (the 'Windows' button is usually placed in the left bottom corner of the keyboard between 'Ctrl' and 'Alt')

There will be pop-up window 'Execute':

  • Print or copy-paste the following text in the search line: %USERPROFILE%\AppData\Local and press Enter;
  • Find the folder of your poker client (usually it is called 'PokerStars') and open it;
  • Find the file User or User.ini and open it in any text format, but not Word (use Notepad, for instance). You can do it with the right mouse click and the command 'open with...' - 'Notepad'.

It is important to shut down PokerStars client before making any changes to User file.

In the end of the file (right after the lat line) insert the following text:


Save the file and leave it where it was (Ctrl+S) and restart PokerStars client.

These simple actions will help you to restore the stable work of PokerStars client. Many users noticed that after making all these actions PokerStars client started to work correctly and only few faced the problems with the work of supporting soft.

If these actions won’t help to fix the problem, you should contact the support of the poker room ( and send log-files copy to them. Also tell whether you use any supporting software (poker software) to play at PokerStars and what are the programs.

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